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MB
Masego B

1 reviews | Active since Mar 2025

19 Mar 2025, 15:46

Cell c customer service is the worst

So my husband and I had a laptop contract with cell c, we were going on the 3rd/last year with them. We paid the remaining balance R11000 (settlement), they say we are short of 1cent, yes you heard right they said R00.1🤦🏾 Now when we call to ask how to pay it they say we've failed the security questions! Yoh

0
Replies (4)
Cell C
Cell C's reply19 Mar 2025, 16:09
Official
Dear Masego Boikanyo,

Thank you for contacting us. 

We sincerely apologize for the frustration you have experienced. We understand your concerns regarding the settlement fee and the challenges with verifying your account over the phone. Please be assured that we have escalated the matter to our team, and one of our consultants will be in touch shortly to assist you further.

Regards,
Cell C | GN

MB
Masego B's update25 Mar 2025, 11:16
Reviewer Update
  • You guys have not sent the proof of cancelation of contract
  • We have paid the whole amount, even the 1cent that you said we owed
  • You tried to deduct R1000 for what reason we don't know
  • We called 3 times to inquire about everything and you say we failed the security questions (which by the way we answered correctly all the time until now all of a sudden... You say we don't know our ID number and email really now.

MB
Masego B's update25 Mar 2025, 15:07
Reviewer Update
Thank you for solving the matter 🙏🏾
Cell C
Cell C's reply25 Mar 2025, 16:29
Official
You're very welcome! We're glad we could resolve the matter for you. 🙏🏾

If you need any further assistance, please don’t hesitate to reach out. We're always here to help!

Regards
Cell C | NT