WS
Werner S

1 reviews | Active since Mar 2009

03 Nov 2023, 11:32

CELL C customer service is terrible can't even assist in geting wifi caling working

Trying to the whole morning to get wifi calling service going on the new contract from cell c 3 calls to the service center and no luck just sms to activate it on the phone and I must buy wifi calling Bundel but cant find where to but it what cellc website tells you " Purchase a Wi-Fi Calling bundle that offers an unlimited calling and SMSing experience when you are on Wi-Fi. Simply dial *147# and select option 4 to purchase the bundle. " cant find Bundel on *147# or on the cellc app

0
Replies (1)
Cell C
Cell C's reply03 Nov 2023, 12:02
Official
Dear Werner Scholtz,

Thank you for reaching out to us.

 Please accept our sincere apology for the frustration and inconvenience caused. We have escalated your query to our Support Team who will be in touch to assist. 
 
Please do expect a call from them.

Regards,
Cell C | SR