CELL C customer service is PATHETIC!!!

To whom it may concern I have made endless calls with Cell C regarding a new contract I wish to cancel and NO ONE has been able to assist me with this matter or give me positive feedback!! I app**** for a cell c contract for a Samsung A8 tablet but I was also unaware that my husband also app**** for a contract at Vodacom for my son and it was senseless him having two devices and we decided to keep the Vodacom as an Apple I pad is what he always wanted. I then called Cell C to book a courier to collect from me and the device was indeed collected on the 31 March 2023 and delivered to the warehouse on the 3 April @ 13h41. Up until today I have been calling Cell C to always end up talking to an *********** person which pushes ones blood pressure up because 1 you can’t make out what they are saying, 2 the insist on asking me for an RMA/RME number (not sure which is the correct one because their pronunciation is NOT clear) and 3 to keep on asking me to call back either by the end of each day or next day which I have been doing! Please when you hire someone make sure that your staff can speak either properly. I took the liberty of calling RAM myself this morning after endless and senseless calls to Cell C and RAM says they never heard of an RMA/RME number and made me more upset because what now??? How do I go about cancelling for this tablet which I never even opened and never activated??? I will not have my account debited for something never got to use. I will be taking this full complaint to Hello Peter because your service to customers are pathetic…