Cell C Customer Service is not customer service centric at all ...

I recently moved to a new property and asked Cell C to move my fibre line to the new premises. After a number of phone calls over the weekend, and each being promised that someone would contact me, I find out today that the only way to migrate the line is to send an email to some phantom entity called "the back office", with no guarantee of a response and no names and no phone numbers to contact, and only a vacuous promise that it will take two business days to move. I would rather cancel my contract with Cell C and never deal with the Lack-of-customer-service department, who has only ever dealt with me in terms that can best be described as contemptuous, than hold out for another 13 months. My hope is that this review will dissuade any other prospective customers from considering them as an service provider