KW
Kenny W

1 reviews | Active since Oct 2009

14 Jan 2017, 09:50

Cell C customer service ****ing my calls

<p>I received my new phone yesterday from Cell C. As instructed I called the 084140 number for the SIM swap because my old SIM doesn't fit the new phone. I have made three calls and each time they "put me through" to the SIM swap department where the automated voice says a few things and then the call is ****ed. I now have a brand new phone which is absolutely useless. My fourth call was to customer service but to no avail!!!!!</p>

0
Replies (2)
Cell C
Cell C's reply14 Jan 2017, 11:22
Official

We are in receipt of your complaint and apologise for the unsatisfactory service. This is not the norm or standard of service we want for our customers.

One of our team members will contact you and assist with this matter.

Regards

Cell C | PN

Cell C
Cell C's reply17 Jan 2017, 07:30
Official

As per feedback, the SIM swap has been processed.

Regards

Cell C | PN