Cell C Customer Service fails me again

Refer cases *** and *** At end May I was unable to do data share from either of my mobile or via my account/profile in your web site. Thus, to top up my mobile, I ended up doing a separate data purchase to top up my phone Emailed Customer Care to ask why and requested resolution of the functionality. Late last week, I received a response that only advised that I can do data share via dialling *1247# I responded with the following to them today: Hello and thank you for the response But, you didn’t answer the questions, viz: why am I not able to do top-ups via the app and via my account/profile in you web site I have succeeded I doing a transfer from *** to *** this morning so it appears that the problem has been fixed in the interim I suggest therefore that your feedback should have been that the problem had been addressed, that I should now be able to effect data transfers THROUGH THE CHANNELS OF CHOICE and provided an apology for the inconvenience caused me. No response required from you but please address. So often your Customer Care don't deliver an acceptable level of service