Cell C Customer Service at its best

Hi,

It's been a long time coming, and to put it plainly Cell C suck.

I took out a contract for a Huawei P9 with them solely because the contract stated that I could get 1 free screen change during the 2 year contract period, so, my screen is now cracked and has been for over a month, took my phone in to the Cell C store in Knysna to apply for my screen change, young white lady greeted me (barely) I explained that the phone screen was cracked, she did not seem to care much for my presence, but that's not really my concern, she then stated that it was not her problem, even though from the way I understand it, they (Cell C) are legally obliged to follow through on their promise.

Well, apparently she texted Huawei ZA to report the screen issue, I was supposed to be contacted within under 7 working days by either party, yet.. Here I sit, a month later, with a busted screen, still paying a contract that has been breached.

Note; they have also in the last +- 6 months pushed my contract amount up substantially, each time I ask why, they give a different excuse.