TM
Trisha M
1 reviews | Active since Nov 2025
17 Nov 2025, 18:42
Cell C customer service
The worst customer service team I’ve ever had to deal with in my life. I was incorrectly debited, and are due a refund, my initial claims have been missed by their team, and now that the matter has been escalated, I’m told to wait an additional 7-14 working days on top of the current 3 weeks that this has been going on for, for this refund.
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Replies (2)
Cell C's replyOfficial
17 Nov 2025, 19:09Dear Trisha M,
Thank you for reaching out to us.
We sincerely apologise for the experience you have had. We completely understand how unacceptable this situation feels, and we are truly sorry for the continued inconvenience and delays you’ve faced.
Your feedback is taken very seriously. Please note that we will be escalating this matter to our support team to ensure it receives the urgent attention it deserves. The delays you’ve experienced are not reflective of the standard of service we aim to provide, and we are committed to resolving this for you as quickly as possible.
Once again, we sincerely apologise for the inconvenience caused.
Regards,
Cell C | MMa
Thank you for reaching out to us.
We sincerely apologise for the experience you have had. We completely understand how unacceptable this situation feels, and we are truly sorry for the continued inconvenience and delays you’ve faced.
Your feedback is taken very seriously. Please note that we will be escalating this matter to our support team to ensure it receives the urgent attention it deserves. The delays you’ve experienced are not reflective of the standard of service we aim to provide, and we are committed to resolving this for you as quickly as possible.
Once again, we sincerely apologise for the inconvenience caused.
Regards,
Cell C | MMa
Cell C's reply17 Nov 2025, 19:09
Official
Dear Trisha M,
Thank you for reaching out to us.
We sincerely apologise for the experience you have had. We completely understand how unacceptable this situation feels, and we are truly sorry for the continued inconvenience and delays you’ve faced.
Your feedback is taken very seriously. Please note that we will be escalating this matter to our support team to ensure it receives the urgent attention it deserves. The delays you’ve experienced are not reflective of the standard of service we aim to provide, and we are committed to resolving this for you as quickly as possible.
Once again, we sincerely apologise for the inconvenience caused.
Regards,
Cell C | MMa
Thank you for reaching out to us.
We sincerely apologise for the experience you have had. We completely understand how unacceptable this situation feels, and we are truly sorry for the continued inconvenience and delays you’ve faced.
Your feedback is taken very seriously. Please note that we will be escalating this matter to our support team to ensure it receives the urgent attention it deserves. The delays you’ve experienced are not reflective of the standard of service we aim to provide, and we are committed to resolving this for you as quickly as possible.
Once again, we sincerely apologise for the inconvenience caused.
Regards,
Cell C | MMa
Cell C's replyOfficial
19 Nov 2025, 18:36Dear Trisha,
Sidwell from our support team has confirmed that he contacted you and that the refund has been successfully processed. Thank you for taking our call.
Cell C | DA
Sidwell from our support team has confirmed that he contacted you and that the refund has been successfully processed. Thank you for taking our call.
Cell C | DA
Cell C's reply19 Nov 2025, 18:36
Official
Dear Trisha,
Sidwell from our support team has confirmed that he contacted you and that the refund has been successfully processed. Thank you for taking our call.
Cell C | DA
Sidwell from our support team has confirmed that he contacted you and that the refund has been successfully processed. Thank you for taking our call.
Cell C | DA