Cell c customer service

Item: Cell C
Rating: 1
Author: Maneesha G

Highly upset and furious client of cell c. I've been unable to use my Sim since 3 days now as it's giving me no network connection. Ever since I canceled my contract I have been having numerous issues. I called cell c and they tell me that my card could be damaged, a Sim that does not move from my phone apparently is now damaged. I managed to get a Sim after a struggle and called Cell c customer care to do a Sim swap and here I have them tell me I failed my security questions. HOW IS IT POSSIBLE.. I'M HAVE BEEN THE OWNER OF THIS NUMBER FOR 11 YEARS AND JUST CANCELED MY Contract IN OCTOBER . HOW???????. Already cell c has inconvenienced me so much I now must go again to the store. Im disgusted with Cell c and their services, from stores to call centre's.

Helpful (0)

Replies (3)

Maneesha G's updateReviewer Update

18 Nov 2021, 21:17

I do understand, however I've had this number for many years and obviously I do know what I purchase and how I use my Sim. Certain questions asked is not what I purchase like whatsapp bundles, or I confirmed that I generally buy once off minutes bundles etc. So I'm really confused.

Maneesha G's update18 Nov 2021, 21:17

Reviewer Update

Maneesha G's updateReviewer Update

19 Nov 2021, 14:04

I can confirm that I have been assisted to have my Sim swap done. Thank so much Daniella for calling me and helping me .You have been such a pleasure to speak too. I wish there could be more diligent agents like you . I will definitely have my phone taken in to the head office to be assessed. God bless you dear.

Maneesha G's update19 Nov 2021, 14:04

Reviewer Update

Cell C's replyOfficial

21 Nov 2021, 09:42

Thank you for getting back to us with feedback.

We are happy you have been assisted.

^YM

Cell C's reply21 Nov 2021, 09:42

Official

Thank you for getting back to us with feedback.

We are happy you have been assisted.

^YM