Cell C customer service

Good day,

Can you please assist me with that this email means?

I HAVE HAD IT WITH CELL C CUSTOMER SERVICE AGENTS!!!!!!!!!

I app**** for an upgrade on my Cell C contract on 26, March 2024 for 2* Oppo A18. I received - 1* Oppo A18 - 1* Oppo A17 I immediately contacted your customer service department to return the incorrect device (Oppo A17). This device was collected on Tuesday, 12 March 2024.

A week later I made contact with your customer service department to assist me on the way forward. I was told the Oppo A17 will be canceled and I can now apply for something else if I wanted TO... which I DID SAMSUNG A24.

I have had to call countless times following up on what the status of this "return" and "upgrade" is. I've been told by more than 4 customer service agent that a case was logged. Please keep in mind that the device was returned more than 2 weeks ago.

Today is the 27, March 2024 and again I needed to make contact with regards to this matter.

I was told by an agent in your cancelation department that the wabil number was missing from this case, hence it was not able to move forward or be resolved. Can you please tell me why you employ such *********** people who are supposed to render a service but could NOT tell me why the case was still open??? And thus resulting in me STILL NOT HAVING MY NEW DEVICE.

THIS IS SO FRUSTRATING!!!!!! I will now be billed at the end of this month for a device I DO NOT HAVE!!!!!

I received an email with a settlement value on it, why?

Please can you answer the below questions as I honestly just feel like canceling my contract and looking for a BETTER service provider who can actually provide a proper SERVICE.

Why did I receive an email for a settle value? What is the settlement value for? When will I receive my Samsung A24? How long will it take before the old device case is closed???