Cell C customer service

Hi My name is Thokozani Jabulani Xaba ID *** I used to have a Cell C contact back in 2017 now I have paid up the contract.

The problem that I have with Cell C they are putting my life on hold I have requested for PAID UP letter for the past for week like last week I phoned them and spoke to Josfin Nkomo the call centre agent she gave me this CASE REF NUMBER *** she said they will contact me in 48 hours of which they didn't I phoned today they said my query is on hold

Can you please guys assist me as my life is on hold The only thing I want is a simple PAID UP LETTERS for the following accounts ******9 Thank you for your assistance in advance

Yours sincerely Thokozani Xaba ***