1 reviews | Active since Jun 2017

14 Jun 2017, 14:44

Cell C Customer Service - 1 hour on hold!!!!

<p>I need to get through to the legal department at Cell C. First time i called i was on hold for 25 minutes before i gave up. I am currently on hold for an hour!!! The consultant that i dealt with first had to check if the legal consultants are available, she came back and said they are available. So why am i still on hold Cell C. This is completely unacceptable</p>

0
Replies (4)
Cell C
Cell C's reply14 Jun 2017, 14:58
Official

Hi Candice

We get our legal team to contact you and assist. Do expect communication.

Regards

Cell C | PN

Cell C
Cell C's reply19 Jun 2017, 08:20
Official

As per communication, Theodorah will revert with feedback.

Regards

Cell C | PN

Cell C
Cell C's reply19 Jun 2017, 08:22
Official

Kindly respond to Theodorah's email for further assistance.

Regards

Cell C | PN

Cell C
Cell C's reply20 Jun 2017, 12:06
Official

We are sorry that we were not able to resolve your problem. As explained by our consultant, a security check has to be performed to protect our customers. We really do want to help. Please feel free to contact us.

Regards
Cell C | PN