Cell C customer service

I have been a customer of cell c for more than 20 years. After my phone broke it took more than a month after reporting it for them to send somebody to collect the phone. I took another month for them to determine the phone can not be repaired. This happened despite I’m having insurance with cell c for the phone. Due to these delays by cell c reluctant service I lost 2 month’s data and call time which I paid for. After it was determined that the phone had to be replaced the replacement phone was sent to Wonderpark, Pretoria as requested. We went to Wonderpark Cell c to collect the phone . The assistant was not interested in helping us and continued speaking with other people in the shop or on the phone in her own language. She was continuously yawning and not listening if we spoke to her. I asked her name . She also told us that the phone was not there. She refused to phone the insurance and gave us a number for them. When we phoned after getting back home it was told that the staff at Wonderpark cell c signed for it more than a week ago . We went back to cell c at Wonderpark to be confronted this time by an empty shop and when one came out of their storeroom he was rude and unwilling to co-operate. We asked him to phone the insurance but he refused. We then told him that we already spoke to the insurance and that the phone must be there. He dually retrieved the phone from the storeroom. Any other discussions we made were bluntly ignored because we also asked him to phone the repair section to enquire about the screen protection, the sim cards and the back cover that were incorrectly handed over to the courier company by an employee when my son was not at the office to hand it over himself. The staff member bluntly refuse to make a phone call for these items. I was given a phone number for repairs. When calling the repair section we were told that they can not take responsibility for these items and that they normally “destroy” such items . Cell c has no right to simply take or “destroy” my property. The employee at the cell c shop simply shrugged his shoulders and told us to do a SIM swap ( this means I have to pay an unnecessary R120 each) and I am also liable for the cost of new screen protection and back cover. Phoning cell c customer care from a phone other than cell c cost a lot of money because phone calls are simply dropped or customer care does not give a damn. How is cell c going to rectify above complaints and injustices I want to know. I have names of staff members photos of proof and I will use them when going to hello Peter and other places where I can complain .