1 reviews | Active since Aug 2018
I had a 24month contract with Cell- C which included a phone, data +airtime. When the contract ended, I called in to cancel it. But was given an offer of 12months contract that does not include a device meaning another phone. The mutual payment agreement was R29 a month which includes data, smses + airtime only. That was in April 2017. After the agreement I noticed irregular amounts debited on my bank account, cell c was debiting R99,99 instead of R29. Then I contacted them, they assured it was going to fixed, though they continued with this irregular debit amount. I called again to cancel the contract, and was convinced it been fixed n fewill never happen again, the contract continued. It is really a nightmare, now they debit my account with different amounts, sometimes is R135 and sometimes R69. This is really inconvinient and iligitimate, I need help to stop this contract and all the recordings of the phone calls made with them to be investigated. I also request to have all the monies debited *******ly and bank charges, including: (reversal and insufficient funds charges)to be returned into my bank account.
Good morning Oupa
We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Good morning Oupa
We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Lungile has been in contact with you to assist with this matter. She listened to the call recording and based on the recording the necessary refund will be prepared.
Regards
Cell C | PN
Best regards,
Lungile has been in contact with you to assist with this matter. She listened to the call recording and based on the recording the necessary refund will be prepared.
Regards
Cell C | PN
Best regards,
Lungile has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
Lungile has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
Noted, we will forward this feedback to Lungile and she will provide feedback.
Regards
Cell C | PN
Best regards,
Noted, we will forward this feedback to Lungile and she will provide feedback.
Regards
Cell C | PN
Best regards,
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