1 reviews | Active since Jan 2018
Cell C Customer (no)Care Centre still giving **** service.
Once again Cell C delivers the worst Customer care ever. Due some problems my Cell C debit order did not clear on 1 Nov. I called them, explained the situation and said I would make an eft payment by 20 Nov, ***. On 19 Nov I do the eft payment. The very next day I get a WhattsApp from a robot saying my debit order did not clear, I sent my proof of payment and the robot said it will be allocated to my account immediately, that very same night, Cell C runs the debit order again, it again does not clear, costing me another R120. Yesterday, Monday 24 Nov I get a WhattsApp from the robot again, I call the call centre, and as per usual the agent can't sort it out and the supervisors do not have the guts to talk to me. Supervisor Keamogetsi apparently told the call centre agent that she would call me back when she had time, today, 25 Nov 17:02, and no call from Cell C, but the stupid robot thing sends me messages. Pathetic Cell C, your service is getting wors and wors by the day, can't wait for my contracts to end so I can go to a better service provider.
Thank you for getting in touch.
We sincerely apologize for the inconvenience caused, especially after you had already made arrangements and completed the payment. We understand your frustration regarding the repeated debit attempts and the lack of follow-up from our team.
Please note that we have escalated this matter for urgent review, including the debit order charge, and our team will be in touch to assist further.
Regards,
Cell C | MN
Thank you for getting in touch.
We sincerely apologize for the inconvenience caused, especially after you had already made arrangements and completed the payment. We understand your frustration regarding the repeated debit attempts and the lack of follow-up from our team.
Please note that we have escalated this matter for urgent review, including the debit order charge, and our team will be in touch to assist further.
Regards,
Cell C | MN
