AR
Arie R
1 reviews | Active since Dec 2015
06 Feb 2026, 18:45
Cell C ***** customer money
I tried to sort out my account that was billed incorrect over the past 2-3 months, 1 hour on the phone with no resolution, then I went to the shop in Centurion mall but even the consultant had to call the customer care desc but was also cut off. This is the worst service I have ever experienced and in the mean time they are robbing me by charging R250.11 per giga bite of data out of bundle. Last statement it was R117 and the month before R97, no fixed rate and then the customer care agent told me the out of bundle tariff is R1.10 per megabite, what a *******.
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Replies (3)0
Replies (3)
Cell C's replyOfficial
06 Feb 2026, 19:02Dear Arie,
Thank you for reaching out to Cell C.
We sincerely apologize for the inconvenience and frustration caused by the issues you experienced with your account, both over the phone and at our Centurion Mall store. We understand how upsetting it must be to spend significant time trying to resolve your billing concerns without a satisfactory outcome.
Regarding the incorrect billing over the past 2–3 months and the out-of-bundle charges, please be assured that this matter will be thoroughly investigated. The charges for data usage should reflect the correct rates, and we apologize for any discrepancies or confusion caused by the information provided by our customer care agents.
We also acknowledge the poor experience you encountered with the customer service interaction, including being disconnected and receiving conflicting information. This is not the standard of service we strive to provide, and your feedback will be escalated to management for review and corrective action.
Please be assured that we have asked our support team to investigate this matter urgently and provide a resolution.
Regards,
Cell C | PMa
Thank you for reaching out to Cell C.
We sincerely apologize for the inconvenience and frustration caused by the issues you experienced with your account, both over the phone and at our Centurion Mall store. We understand how upsetting it must be to spend significant time trying to resolve your billing concerns without a satisfactory outcome.
Regarding the incorrect billing over the past 2–3 months and the out-of-bundle charges, please be assured that this matter will be thoroughly investigated. The charges for data usage should reflect the correct rates, and we apologize for any discrepancies or confusion caused by the information provided by our customer care agents.
We also acknowledge the poor experience you encountered with the customer service interaction, including being disconnected and receiving conflicting information. This is not the standard of service we strive to provide, and your feedback will be escalated to management for review and corrective action.
Please be assured that we have asked our support team to investigate this matter urgently and provide a resolution.
Regards,
Cell C | PMa
Best regards,
Cell C's reply06 Feb 2026, 19:02
Official
Dear Arie,
Thank you for reaching out to Cell C.
We sincerely apologize for the inconvenience and frustration caused by the issues you experienced with your account, both over the phone and at our Centurion Mall store. We understand how upsetting it must be to spend significant time trying to resolve your billing concerns without a satisfactory outcome.
Regarding the incorrect billing over the past 2–3 months and the out-of-bundle charges, please be assured that this matter will be thoroughly investigated. The charges for data usage should reflect the correct rates, and we apologize for any discrepancies or confusion caused by the information provided by our customer care agents.
We also acknowledge the poor experience you encountered with the customer service interaction, including being disconnected and receiving conflicting information. This is not the standard of service we strive to provide, and your feedback will be escalated to management for review and corrective action.
Please be assured that we have asked our support team to investigate this matter urgently and provide a resolution.
Regards,
Cell C | PMa
Thank you for reaching out to Cell C.
We sincerely apologize for the inconvenience and frustration caused by the issues you experienced with your account, both over the phone and at our Centurion Mall store. We understand how upsetting it must be to spend significant time trying to resolve your billing concerns without a satisfactory outcome.
Regarding the incorrect billing over the past 2–3 months and the out-of-bundle charges, please be assured that this matter will be thoroughly investigated. The charges for data usage should reflect the correct rates, and we apologize for any discrepancies or confusion caused by the information provided by our customer care agents.
We also acknowledge the poor experience you encountered with the customer service interaction, including being disconnected and receiving conflicting information. This is not the standard of service we strive to provide, and your feedback will be escalated to management for review and corrective action.
Please be assured that we have asked our support team to investigate this matter urgently and provide a resolution.
Regards,
Cell C | PMa
Best regards,
Cell C's replyOfficial
12 Feb 2026, 14:08Dear Arie,
Following our investigation, we would like to confirm that an amount of R2,646.21 was billed for 10GB of out-of-bundle data usage. Please note that the applicable out-of-bundle rate on your contract is R0.99 per MB, which is the standard tariff app**** when inclusive data has been depleted.
We understand your concern, as you indicated that you were previously informed of a different out-of-bundle rate. To address this matter and as a gesture of goodwill, we contacted you and offered a 50% discount on the out-of-bundle data charges incurred.
Additionally, we advised that your contract is currently eligible for an upgrade, which would allow you to move to a plan better suited to your data usage needs and help prevent similar charges in the future.
We trust the above clarifies the charges on your account. Should you require any further assistance or wish to proceed with an upgrade, please do not hesitate to contact us.
Regards,
Following our investigation, we would like to confirm that an amount of R2,646.21 was billed for 10GB of out-of-bundle data usage. Please note that the applicable out-of-bundle rate on your contract is R0.99 per MB, which is the standard tariff app**** when inclusive data has been depleted.
We understand your concern, as you indicated that you were previously informed of a different out-of-bundle rate. To address this matter and as a gesture of goodwill, we contacted you and offered a 50% discount on the out-of-bundle data charges incurred.
Additionally, we advised that your contract is currently eligible for an upgrade, which would allow you to move to a plan better suited to your data usage needs and help prevent similar charges in the future.
We trust the above clarifies the charges on your account. Should you require any further assistance or wish to proceed with an upgrade, please do not hesitate to contact us.
Regards,
Best regards,
Cell C's reply12 Feb 2026, 14:08
Official
Dear Arie,
Following our investigation, we would like to confirm that an amount of R2,646.21 was billed for 10GB of out-of-bundle data usage. Please note that the applicable out-of-bundle rate on your contract is R0.99 per MB, which is the standard tariff app**** when inclusive data has been depleted.
We understand your concern, as you indicated that you were previously informed of a different out-of-bundle rate. To address this matter and as a gesture of goodwill, we contacted you and offered a 50% discount on the out-of-bundle data charges incurred.
Additionally, we advised that your contract is currently eligible for an upgrade, which would allow you to move to a plan better suited to your data usage needs and help prevent similar charges in the future.
We trust the above clarifies the charges on your account. Should you require any further assistance or wish to proceed with an upgrade, please do not hesitate to contact us.
Regards,
Following our investigation, we would like to confirm that an amount of R2,646.21 was billed for 10GB of out-of-bundle data usage. Please note that the applicable out-of-bundle rate on your contract is R0.99 per MB, which is the standard tariff app**** when inclusive data has been depleted.
We understand your concern, as you indicated that you were previously informed of a different out-of-bundle rate. To address this matter and as a gesture of goodwill, we contacted you and offered a 50% discount on the out-of-bundle data charges incurred.
Additionally, we advised that your contract is currently eligible for an upgrade, which would allow you to move to a plan better suited to your data usage needs and help prevent similar charges in the future.
We trust the above clarifies the charges on your account. Should you require any further assistance or wish to proceed with an upgrade, please do not hesitate to contact us.
Regards,
Best regards,
Cell C's replyOfficial
13 Feb 2026, 20:37Dear Arie Roos,
Please receive feedback on your request/query.
You disputed out-of-bundle data charges amounting to R2,646.21 for 10GB of usage. Upon review, it was confirmed that the applicable out-of-bundle rate is R0.99 per MB.
You were advised that your contract is eligible for upgrade to better suit your usage needs. As a goodwill gesture, a 50% discount on the out-of-bundle data charges was offered.
Case closed.
Kind regards,
Cell C | GM
Please receive feedback on your request/query.
You disputed out-of-bundle data charges amounting to R2,646.21 for 10GB of usage. Upon review, it was confirmed that the applicable out-of-bundle rate is R0.99 per MB.
You were advised that your contract is eligible for upgrade to better suit your usage needs. As a goodwill gesture, a 50% discount on the out-of-bundle data charges was offered.
Case closed.
Kind regards,
Cell C | GM
Best regards,
Cell C's reply13 Feb 2026, 20:37
Official
Dear Arie Roos,
Please receive feedback on your request/query.
You disputed out-of-bundle data charges amounting to R2,646.21 for 10GB of usage. Upon review, it was confirmed that the applicable out-of-bundle rate is R0.99 per MB.
You were advised that your contract is eligible for upgrade to better suit your usage needs. As a goodwill gesture, a 50% discount on the out-of-bundle data charges was offered.
Case closed.
Kind regards,
Cell C | GM
Please receive feedback on your request/query.
You disputed out-of-bundle data charges amounting to R2,646.21 for 10GB of usage. Upon review, it was confirmed that the applicable out-of-bundle rate is R0.99 per MB.
You were advised that your contract is eligible for upgrade to better suit your usage needs. As a goodwill gesture, a 50% discount on the out-of-bundle data charges was offered.
Case closed.
Kind regards,
Cell C | GM
Best regards,