Cell C Customer Careless sucks

On 13 February 2023 , I app**** for contract with cell c online and it was approved, we agreed that it must be delivered on 17 February. On 15 February 2023 I called cell C to amend delivery address because I will not be around. Cell c told me that they can't update delivery address because my contract hasn't been approved. Cell C then delivered my phone on 16 February and since I had indicated that, I will not be available. They went back. On 18 February, I then went to cell c centurion mall to inquire about my returned delivery. They then advised that I should order with them. They still have stock .I them signed the contract in store. According to my agreement number *** with cell c, payment method is through debit order and on last day of the month. The first debit should have been on 31 March 2023. I received an sms below. "Dear Valued Customer, your first contract invoice has been prorated. An amount of 865.48 is due by 2023-03-30. For further information contact 084 135. Cell C." Nothing was debited.

On 03 March 2023 I received another SMS. "Your Cell C account is overdue. Please pay R865.48 urgently or call 084135 for a payment arrangement. If you have paid, please ignore this message" I then sent an email to Cell C customer service and cell c centurion to inquire about lack of debit. Cynthia from centurion called me and informed me that there was debit order failure and my response was I had more than enough funds in my account. A lady by the name of Tshepiso said my contract method of payment is cash not debit order. When I started to engage her on the subscriber agreement that stated that i pay by debit, she became rude and dropped the phone. Later in the day I called collection department the guy confirmed that I'm paying by debit order and he doesn't understand why I received and overdue sms. According to his screen payment is due on 30 April 2023. On Thursday 06 April I received another sms reading like "Your Cell C account is overdue. Pay R865.48 urgently to avoid service immediate suspension. If you have paid, please ignore this message" A lady from cell c centurion called me on 07 April and indicated that she see two invoice of R865.48 due 31 March 2023 and another invoice of R1464.47 due 30 April 2023.She then sent statements to me. The same statements were never sent to me .I then realized that due to conflicting statements from Cell C staff, I should pay and i will continue to pay my contract. I then made payment on Friday 07 April 2023. On Saturday my account was suspended, I couldn't make calls or surf internet. My account up to date is still suspended to make calls. 1. Cell C failed to debit and no one knows why 2. I paid amount due now and due on 30 April 2023 3. Cell C decide to suspend my line after I paid monthly subscription ahead. 4. Cell c customer careless never responded to my email. They just ignored me.

I should have stayed away from this unprofessional service provider. They don't value customers at all. They lack knowledge of what they do on daily basis. I'm very disappointed.