Cell C customer care pro-actively supply solutions

I called Cell C customer care to review my contract (I was up for renewal). Having done my research online prior to calling customer care, I had an expectation that they would force me into taking on product volumes which I did not need (in my case voice and SMS) and therefore push up the price I need to pay to get the device I want with the data I need.

As I went through my needs with the retentions specialist, she was able to meet all my needs at a price I felt comfortable with. She was very pro-active, accommodating and able to troubleshoot scenarios with me to really understand and meet my needs. It was a pleasant experience. If we had skilled call centre agents like this, who are empowered at first line level to really meet customer needs our general SA customer experience would be massively improved.