Cell C Customer Care - Poor Customer Engagement & Resolution.

I loaded a customer query on 6th of March 2022 via email to customer care. Cell C has been debiting ,my account incorrectly for over two months & despite my many calls & mails, no resolution is forth coming. Agents are unable to assist and keep transfer me from one department to another. I normally get responses to my emails however promises to contact me never materialise. Hopefully after this post some one will contact me or i might have to port my three contracts.