Cell C Customer care on vacation?

On Sunday my phone was ******. I immediately did a simswop and reported my phone is ****** so that cell c can blacklist the phone. I needed to do this so my insurance can replace my phone. Quite an urgent matter as I do 99% of my work via cellphone. I was advise that the ITC number could take up to 48 hours. Now this was sunday 13 August 2023. It is now wednesday 16 August 2023. When i phoned in at 12 mid day i was advised that the matter should have been resolved and that it was being escalated and I should have resolution within 2 hours. At 15:40 when I phoned in again the call centre just loops at to speak to a consultant press 9.

I have been a loyal Cell C client for years and years. This really ****es me off. Every day that I cannot do my work I lose thousands and thousands of rands.