1 reviews | Active since Nov 2018
Cell C Customer Care Not Yet Competent
Cell C has the worse customer care I have ever delt with. I have 6 Case Numbers with them for 1 issue. They tell you that someone will come back to you regarding feedback. But it never happens. The people in customer care and cancelations are drones. When you explain an issue to them they tell you yes we understand but still read you a message written by someone in a back office with 1/2 a brain that makes no sense.
I signed a retention contract with Cell C in June. The end of June the data my data did not carry over as was told to me when I agreed to the contract. I then requested the contract to be cancelled. As the person at customer care told me I was missed informed by the retention agent of the terms of the contract. Cell C Cancelations told me they will send in a cancelation request.
End July I received a bill as usual. End of August ... Bill as usual. Thus assumed my cancelation was rejected.
End of August. Hello Bill for 4x the value. Lucky saw the bill coming on my app. Phoned customer care *** on the 9/9. I was informed my bill was incorrect and no discount was allocated. But it will be corrected.
28/9 *** Will escalate case to see why bill is not corrected. But it is because I do not have an active contract with Cell-C. Gave the agent my contract number. Agent sees the contract does not know why I received the bill but will escalate the matter. But it could be due to no bill limit set. Asked Agent what is my bill limit. " Sir it R5" . 1/10 I agreed to a new contract, month-month with Cell_C To avoid a explicitly inflated bill yet again. Asked whether my date will roll over to next month. Answer from agent yes sir for 1 month only. But I will have to speak to cancelations as it seems that I have 2 contacts on 1 number. Though I only get the data for 1 contract. Seemed impossible but they are "competent" thats why they work their.
7/10 *** logged 5/10. Cell-C "Case closed, customer requested the contract to be cancelled". Asked the agent to please provide me with proof informing me that a cancelation was approved. Nothing. Asked agent why I have received a bill for R710 for October as the contract I signed on the 1st is for R200. "She will have to escalate the matter" ***
Just for those who was wondering. I have requested in every case that a manager phone me regarding this matter. I have yet to receive a call back from one of them.
Thank you for getting in touch.
We have received your review regarding your upgrade/cancellation.
Please accept our sincere apology for the service you have endured. We will investigate and contact you to assist with your query.
^NZ
Thank you for getting in touch.
We have received your review regarding your upgrade/cancellation.
Please accept our sincere apology for the service you have endured. We will investigate and contact you to assist with your query.
^NZ
The only thing Cell C can do is say "Sorry".
The only thing Cell C can do is say "Sorry".
Currently I am so fed up with the BS and runaround given by Cell C that I could scream
My number is ***My issues with Cell C started in September when I received an exuberant bill from them.After numerice phonecall starting on the 29 of August *** and after being explained that the issue is resolved on the 9 of September ***).I find my self a month later more confused than a Cell C employee and still not a step further.
In June I received my standard bill from Cell C as per normal since 2019. R361.83 for a Connecta 50GB.The 4th of June I received a call from one of the retention agents to retain me as a client of Cell C as this was the 23/24 month of my contract. After a lot of promises. I signed on with Cell C again. Agreement *** agent ETE*** (EC Three (PTY)LTD) Month end usage 31.12GB
When I enquired with Cell C to why my data did not roll over for 1 month as per the agents explanation when signing the agreement. My reply was it not availible on Cell C connecta 50GB. As I can Cather from your terms no.19 Anytime and Night Owl time will be available for a period of 61 days. This term was never honored by Cell C.
July Invoice received Migrated from old package to new Connecta 50GB. Total Usage for Month NightOwel and Anytime 53.81GB. Data carried over 0bits August 1st full month on Connecta 50GB Bill R203.99, Aditional Charges R0 as my limit was set from previous contract @ R1 Data Usage 41.42 GB bits carried over 0bits September bill received from Cell C R831.84 Connecta 50GB (R199) now R613.16 Charged Double for Data used 25/8-30-8 Paid in August for same periode now R138.46 Aditional Charges R0.87
My Question to U at Cell C is as it was since the 9 of September.What is the reason for the bill?If the Contract was ended as stated by Cell C. On which merritt did you provide me with data? Old contract of 2019 Lapsed end of July and new Contract replaced it.New Contract was cancelled and you conducted yourself ********** in taking money for a service that was cancelled after you agreed to cancel it.
I am awaiting your feedback
Pierre Schoeman *** you can call me on my alternative number on your system
Currently I am so fed up with the BS and runaround given by Cell C that I could scream
My number is ***My issues with Cell C started in September when I received an exuberant bill from them.After numerice phonecall starting on the 29 of August *** and after being explained that the issue is resolved on the 9 of September ***).I find my self a month later more confused than a Cell C employee and still not a step further.
In June I received my standard bill from Cell C as per normal since 2019. R361.83 for a Connecta 50GB.The 4th of June I received a call from one of the retention agents to retain me as a client of Cell C as this was the 23/24 month of my contract. After a lot of promises. I signed on with Cell C again. Agreement *** agent ETE*** (EC Three (PTY)LTD) Month end usage 31.12GB
When I enquired with Cell C to why my data did not roll over for 1 month as per the agents explanation when signing the agreement. My reply was it not availible on Cell C connecta 50GB. As I can Cather from your terms no.19 Anytime and Night Owl time will be available for a period of 61 days. This term was never honored by Cell C.
July Invoice received Migrated from old package to new Connecta 50GB. Total Usage for Month NightOwel and Anytime 53.81GB. Data carried over 0bits August 1st full month on Connecta 50GB Bill R203.99, Aditional Charges R0 as my limit was set from previous contract @ R1 Data Usage 41.42 GB bits carried over 0bits September bill received from Cell C R831.84 Connecta 50GB (R199) now R613.16 Charged Double for Data used 25/8-30-8 Paid in August for same periode now R138.46 Aditional Charges R0.87
My Question to U at Cell C is as it was since the 9 of September.What is the reason for the bill?If the Contract was ended as stated by Cell C. On which merritt did you provide me with data? Old contract of 2019 Lapsed end of July and new Contract replaced it.New Contract was cancelled and you conducted yourself ********** in taking money for a service that was cancelled after you agreed to cancel it.
I am awaiting your feedback
Pierre Schoeman *** you can call me on my alternative number on your system
12 Oct 2021, 09:07
Hi Pierré
We will follow up and revert to you. "
15 October still awaiting Cell C to come back to me.
Have also send a email to customer care explaining all the above Case *** and ***. Both cases closed first one was closed with out any feedback or reason for closing. Second one stating that I cancelled my contract.
I submitted this to ICASA they do not deal with account issues.
They advised me to send it to the National Consumer Commission which I have done now.
12 Oct 2021, 09:07
Hi Pierré
We will follow up and revert to you. "
15 October still awaiting Cell C to come back to me.
Have also send a email to customer care explaining all the above Case *** and ***. Both cases closed first one was closed with out any feedback or reason for closing. Second one stating that I cancelled my contract.
I submitted this to ICASA they do not deal with account issues.
They advised me to send it to the National Consumer Commission which I have done now.