Cell C Customer care - Issues with billing

<p>I have been paying for my 3 contracts (now 2 as i have ported one number end November) on one statement/account for the entire time until September when my billing was split without my consent. I was later notified that one of my now two accounts was in arrears. I contacted the call centre to enquire as i always call in monthly prior to EFT, to find out outstanding amount on all contracts(usually one account/statement) before EFT is done, as this arrear amount was never brought to my attention.</p> <p>After escalation through a normal customer care consultant, one Phindile Kubekha from so called back office got back to me advising me that my one payment of R1100 was not mine and therefore i am in arrears. After debating the issue she decided that she will undertake an account recon and she will get back to me, as i explained that in the month of september i made payment twice(one for August and for September). I have one email from her requesting proof of payments, which where sent. To date after numerous calls explaining to each consultant and a manager the issue, she nor anyone else has contacted me, as every call was logged and escalated, as per the customer care consultants.</p> <p>Notes where placed on system during each of my calls to them and i also seeked the help of the Musgrave store consultants who understood my query and placed notes on my accounts "Not to be hotlined." With the above issue still at hand have been paying 2 seperate bills. One apparently ended up in a credit and the other a 90 day arrear.</p> <p> </p> <p>I recently app**** for a new contract only to find that due to this incommpetence from the entire cell c customer consultants from back office all the way through, my credit record has been negatively affected and i as a paying client now must wait 3 months for this to be cleared. I will NOT accept this as it is not my incompetence that has lead to this but merely a flaw in the billing/finance department of Cell C. </p> <p> </p> <p>As far as i am concerned my next bill is only due end Dec and thats exactly when Cell C will get their money as i have learned that paying them in advance confuses the **** out of the finance department.</p>