Cell C Customer Care is Shocking
<p>I phoned to log a call with Cell C on an account dispute. I spoke to a Philani Hlatshwayo who was extremely arrogant and dismissive on the matter. This is a terrible reflection of the company and in turn reflects the brand as cheap and sub-standard. You need to train your call centre agents to understand what respectable, cultured and educated client rapport entails.</p>
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct himself in a professional manner and did not offer the service as expected.This is not the norm or standard service we want for our customers.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct himself in a professional manner and did not offer the service as expected.This is not the norm or standard service we want for our customers.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Nelly has been in contact with you to assist with this matter. She apologized for the unsatisfactory service and inconvenience caused. However, you advised her that the billing query has been resolved.
Regards
Cell C | PN
Nelly has been in contact with you to assist with this matter. She apologized for the unsatisfactory service and inconvenience caused. However, you advised her that the billing query has been resolved.
Regards
Cell C | PN