CELL C CUSTOMER CARE IS PATHETIC

My cell phone and wallet with all my cards had been ******. I went to the Cell C stores to ask if they could swap my sim. They told me they couldn't do it without an ID even though I showed them my proof from the police that my ID had been ******. They had me call customer service to do a sim swap. I called in TEN TIMES to try and fix it. Every single time the consultant would speak so fast I couldn't hear them then I got a security question wrong because I was guessing what they said and they had me call back in again. I needed to have 2 different cell phones at my disposal while doing this - call from one and another where I could receive an SMS with an OTP. The consultants were so rude and impatient, that at one point the lady was shouting at me because I couldn't hear her properly. The communication skills were so bad. After I tried the 10th time they told me to call back in 24 hours meaning I can't activate any of my new apps on my new phone and I've been trying since yesterday. There was also so much background noise from their side I could not hear what they were even saying most of the time. This was the worst, most stressful experience and I've been a good customer to them for years now.