JO
Jan O
1 reviews | Active since Nov 2020
12 Mar 2021, 07:54
Cell C - customer care don't care
My wife decided to finally upgrade her mobile after 4 years. She went to a Cell C shop ask the sales agent if there is any chance of a special deal coming up for that mobile on the black Friday, which was two weeks later. The answer was "definately not". The order was placed and the mobile delivered. Lo and behold, black friday came and there was a special deal on that specific mobile. One could get a free mobile watch. We immediately contacted Cell C customer care. After many more emails and conversations with various Cell C customer care representatives, we came to the conclusion that they did not have the ability or willingness to provide a solution for a problem of this magnitude.
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Replies (2)
Cell C's replyOfficial
12 Mar 2021, 09:10Good day Jan
Thank you for getting in touch with us.
We regret to hear of the experience you had at the store.
Please however note that the staff is unable to confirm in advance as to whether there will be a special until it has been launched to avoid customer disappointment.
We are thus unable to offer you the deal as your wife had already upgraded and the special has ended.
We can’t fix the past but you have our commitment to improve the way our staff serves and advises every customer.
Until then, please accept our sincerest apologies on behalf of everyone on the team.
^YM
Thank you for getting in touch with us.
We regret to hear of the experience you had at the store.
Please however note that the staff is unable to confirm in advance as to whether there will be a special until it has been launched to avoid customer disappointment.
We are thus unable to offer you the deal as your wife had already upgraded and the special has ended.
We can’t fix the past but you have our commitment to improve the way our staff serves and advises every customer.
Until then, please accept our sincerest apologies on behalf of everyone on the team.
^YM
Cell C's reply12 Mar 2021, 09:10
Official
Good day Jan
Thank you for getting in touch with us.
We regret to hear of the experience you had at the store.
Please however note that the staff is unable to confirm in advance as to whether there will be a special until it has been launched to avoid customer disappointment.
We are thus unable to offer you the deal as your wife had already upgraded and the special has ended.
We can’t fix the past but you have our commitment to improve the way our staff serves and advises every customer.
Until then, please accept our sincerest apologies on behalf of everyone on the team.
^YM
Thank you for getting in touch with us.
We regret to hear of the experience you had at the store.
Please however note that the staff is unable to confirm in advance as to whether there will be a special until it has been launched to avoid customer disappointment.
We are thus unable to offer you the deal as your wife had already upgraded and the special has ended.
We can’t fix the past but you have our commitment to improve the way our staff serves and advises every customer.
Until then, please accept our sincerest apologies on behalf of everyone on the team.
^YM
JO
Jan O's updateReviewer Update
12 Mar 2021, 12:31Thank you for the response.
If the sales person was really comitted to providing good customer service, she would have stated that she was not sure of any upcoming special deals, but that it would be advisable to wait two more weeks should a special deal become available.
If the sales person was really comitted to providing good customer service, she would have stated that she was not sure of any upcoming special deals, but that it would be advisable to wait two more weeks should a special deal become available.
JO
Jan O's update12 Mar 2021, 12:31
Reviewer Update
Thank you for the response.
If the sales person was really comitted to providing good customer service, she would have stated that she was not sure of any upcoming special deals, but that it would be advisable to wait two more weeks should a special deal become available.
If the sales person was really comitted to providing good customer service, she would have stated that she was not sure of any upcoming special deals, but that it would be advisable to wait two more weeks should a special deal become available.