1 reviews | Active since Feb 2015
Cell C Customer Care - Customer Care> do you know what it means?
Dear Hello Peter
If you ever wondered why Cell C is always been listed on your website portal it is not because people tend to complain more of a minor thing than per usual , but because Cell C is one of the worst cellphone providers in South- Africa. I think we need to change the rating to negative stars.
I went this morning , very happy to one of their stores to complete my upgrade. Well after 5 minutes i wasn't happy anymore seeing that the consultant advice me that the upgrade wasn't possible seeing that i missed my payment for the month of April, but he can see that the payment was made in the meantime.
1# I never skipped a payment on my cellc account in my life seeing that i eft my payments each month seeing that cellc don't know how to correctly debit a account. 2# I have double checked my account and the payment went through 27/04/2020 which give Cell C more than enough time to escalate the payment before 30/04/2020 3# I have asked cellc numerous times to change me from debit order client to cash client.
I want this matter resolved in this following way:
1# Rectify my account with the dignity it deserves. 2# Process my 2 upgrades that i am definitely due for ( I don't want to hear *** that i am not due now 3# Deliver this units to my address.
If not this is not resolved before 26/05/2020 i will take this matter to the ombudsman. I will however include all difficulties that i had with your company this past two years and i will make sure everyone knows about my incident.
Cell C likes to respond with a automated response and thinks all clients will be more than satisfied with it, but i won't
Rectify and or bare the consequences.
Kind Regards
Quinton Henry Taylor *** ***
Thank you for getting in touch.
We will have that investigated and rectified. Apologies for the inconvenience.
^NT
Thank you for getting in touch.
We will have that investigated and rectified. Apologies for the inconvenience.
^NT
I would like to update you on the progress of my complaint.
Up until now no one from Cell C has bother to phone me, e-mail me or correspond to me relating to my complaint except on your platform here.
"They always investigating the matter" and never do anything else.
I phoned to speak to a manager today, and guess what he told me?
I still can't proceed with my upgrade becuase i need to make a positive payment first to reflect on my account. I have been paying these useless company for 2 years straight with no issues.
I have proof that my payment has been made before the 30th of which they require payment and therefore my next step will be to ICASA (ombudsman of telecommunications) if i dont get my two upgrades and my issue is not resolved by tomorrow afternoon.
I would like to ask hellopeter to please send me all hellopeter complaints from day one from cell c to make my case stronger.
RESOLVE this Cell C or you will be ending up where you dont want to be.
I would like to update you on the progress of my complaint.
Up until now no one from Cell C has bother to phone me, e-mail me or correspond to me relating to my complaint except on your platform here.
"They always investigating the matter" and never do anything else.
I phoned to speak to a manager today, and guess what he told me?
I still can't proceed with my upgrade becuase i need to make a positive payment first to reflect on my account. I have been paying these useless company for 2 years straight with no issues.
I have proof that my payment has been made before the 30th of which they require payment and therefore my next step will be to ICASA (ombudsman of telecommunications) if i dont get my two upgrades and my issue is not resolved by tomorrow afternoon.
I would like to ask hellopeter to please send me all hellopeter complaints from day one from cell c to make my case stronger.
RESOLVE this Cell C or you will be ending up where you dont want to be.