DP
Donna P

1 reviews | Active since Jun 2013

24 Jun 2015, 15:56

CELL C CUSTOMER CARE BAD SERVICE!!!!

ON Wednesday 25 June I contacted the Cell C Customer Care Line to Mygrade my Contract because I am not happy with the Package I am on. I only have my contract for 3 Months now, and I already regret it!!!<br> <br> I phoned 084 145 and asked for them to please help me with regards to the Top Up Packages. My Current one has 512m Anytime Data, 512 Nighttime Data and 25 Minutes Calls. I am not happy with the Nighttime Data because it is to be used between 01:00 am and 7:00 am. I am fast asleep that time. So its going to waste and the rest of the time I must use my Anytime Data, Therefore I CONSTANTLY run out of data!! I woudl also like some more call time. <br> <br> The Couldn't help me and said to dial 084 145 and Option 1. I then did this. They could also not help me and put me through to 084 145 option 2.<br> <br> They couldn't help me and Transferred me to 084 140 AGAIN!!!<br> <br> This all has taken 30 minute of my time with NO RESULT!!!!<br> <br> I DON'T HAVE TIME to go to a Store and just wanted to get another Contract type. And you could not help me!!<br> <br> This is ridiculous!! I CANT WAIT for my 2 Year contract to pass, so I can cancel and go to Vodacom!!!<br> <br> THANKS FOR NOTHING!!

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Replies (1)
Cell C
Cell C's reply24 Jun 2015, 16:04
Official
Hello donnaparsons1989,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN