Cell C customer care and general service is completely unacceptable ad pathetic

After traveling from JHB to Margate, in KZN, on the 20th of December 2025 I have not had internet connection on all 3 of their Sim cards. I logged a call on the morning of 21st of December 2025, telling them about my issue and was told thay it would take 2 whole days for my query to be attended to. After waiting out the 2 days, without being able to utilize the data or services on the 3 contract Sim cards I have with them, I followed up again before business closure on the 3rd day, because nobody had called me nor provided me with any updates on my query. Numerous calls were made to their pathetic customer care line, with one agent actually ending the call with me whilst taking me through their steps to connect manually to the network (I was told I need to connect Vodacom SA) and this was not working on any of my devices. Each time I called in, I had to explain my situation because it seems their systems are so ridiculously useless, that none of their agents can actually make notes as conversations for a logged call are happening to prevent customers from repeating themselves countless times to the many inexperienced agents who take your call. Worst still there are no physical stores i can go to in Margate or surrounding areas to have this looked at and am forced to call in and speak to useless agents who do not assist nor know how to handle such queries. I asked to speak to their manager numerous times, but was told that she is on a call each time. It is not almost 2 weeks (tomorrow being the 3rd of January 2026) and still no connectivity nor calls to update me on my query, which I was told by their manager /supervisor (who also sounded just as confused as the agents) was escalated to their network technicians. This can a week and some change after I logged a call on the 21st of December 2025. To date, I am still not able to use the data and Sim cards, however, my account my debited with their full debit order amount, although I have not been able to use their services for almost two weeks now. I have had to but data every day, and still no resolution to my issue