Cell C Customer Care

I decided I want to port from Vodacom to Cell C, and bought a sim card at Pep and they Rica'd the simcard. I send the message exactly like the instructions on the package, but keep receiving a SMS back, stating I should rica my sim. Went back tot Pep, had to buy a new sim, because according to them the sim was already rica'd. Again the same problem. I called Cell C, they informed me there was something wrong with Pep stores system, and that I should go to another store, So I went to Jet, same problem, I went to Foschini. The woman showed me on the system that it states that the rica was successful. I called Cell c and this time they had another excuse that apparently you can only rica a Cell C sim at a Cell C store. As I told her, there is no Cell C Store in my area and it makes no sense why all these other stores would sell Cell C simcards if they can't rica them, so my option is not to port to Cell C - She actually agreed. Probably saved me a lot of trouble for the future.