1 reviews | Active since Jun 2017
cell c csurance the power is not in your hands
<p>ive had to follow up with csurance for the last 3 weeks, i took my phone in for repairs under a cell c csurance claim and was told to pay excess fee, i paid the fee on the 2nd of june and sent all documents through email (even though i had completed everything at the store) .I got a call from the the repair center on the 13 of june saying they didnt have my device , so went into the store and the device was still there , they told the device would be booked in the following day . on the 20th of june i got an sms form the repair centre with a reference number , i followed up with the refernce number only to be told they waiting for csurance regarding payment (payment was made on the 2nd of june) so csurance never booked the device , ive tryied all plat forms to get the device back but all im told is you will get feed back </p>
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of our consultants will contact you and assist with this matter.
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Cell C | PN
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of our consultants will contact you and assist with this matter.
Regards
Cell C | PN
So you saying all cell c complaints should be done through hellopeter? Thats good service PN
So you saying all cell c complaints should be done through hellopeter? Thats good service PN
On your review you stated that you have used all platforms and did not get any solution. So I am basically assuring you that in this platform, we will ensure that your complaint is resolved.
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Cell C | PN
On your review you stated that you have used all platforms and did not get any solution. So I am basically assuring you that in this platform, we will ensure that your complaint is resolved.
Regards
Cell C | PN
Lungi confirmed that she has contacted you and provided interim feedback.
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Cell C | PN
Lungi confirmed that she has contacted you and provided interim feedback.
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Cell C | PN
Please be advised that Lungi could not get hold of you on your contact number. However, she will keep trying.
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Cell C | PN
Please be advised that Lungi could not get hold of you on your contact number. However, she will keep trying.
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Cell C | PN
Lungi has been in contact with you to assist and provide feedback regarding this matter.
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Cell C | PN
Lungi has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Good day lungi, i went to the cell c store to get a new phone as the orginal one could not be repaired ,i was told to come back with my job card , went there again yesterday only to be told that the phone wasnt there , i explained to the lady in the store that the phone had to be replaced even showed her the sms with ref number , she then said to me they could not give me a new phone as csurance are the ones who have to give it to me. i dont know if you gave me the wrong info or the lady at the store doesnt know how to do her job. could you also explain where the money i paid repairs would be going sisnce they wont take place anymore. Hope to hear from you asap before another week ends with out me having a phone
Good day lungi, i went to the cell c store to get a new phone as the orginal one could not be repaired ,i was told to come back with my job card , went there again yesterday only to be told that the phone wasnt there , i explained to the lady in the store that the phone had to be replaced even showed her the sms with ref number , she then said to me they could not give me a new phone as csurance are the ones who have to give it to me. i dont know if you gave me the wrong info or the lady at the store doesnt know how to do her job. could you also explain where the money i paid repairs would be going sisnce they wont take place anymore. Hope to hear from you asap before another week ends with out me having a phone
Dear Rodney Manape.
I have tried to contact you this morning to discuss the below message received.
Can you please confirm whom it was that told you that your phone cannot be repaired and when this was? According to the last information I received om Monday the Repair was assigned to a technician.
I am still awaiting feedback with regards to the repair status as at Today.
Kind Regards,
Alicia Kruger.
this is an email from csurance , so who between the and lungi is giving the right feed back?????
Dear Rodney Manape.
I have tried to contact you this morning to discuss the below message received.
Can you please confirm whom it was that told you that your phone cannot be repaired and when this was? According to the last information I received om Monday the Repair was assigned to a technician.
I am still awaiting feedback with regards to the repair status as at Today.
Kind Regards,
Alicia Kruger.
this is an email from csurance , so who between the and lungi is giving the right feed back?????
after waiting for over a month ,
Dear Rodney Manape.
The order for your replacement handset has been placed.
Please note that stock is sent from the warehouse and is not kept at the stores.
As per my e-mail below, kindly note that delivery can take up to 5 - 7 business days depending on
stock availability.
Kind Regards,
Alicia Kruger.
after waiting for over a month ,
Dear Rodney Manape.
The order for your replacement handset has been placed.
Please note that stock is sent from the warehouse and is not kept at the stores.
As per my e-mail below, kindly note that delivery can take up to 5 - 7 business days depending on
stock availability.
Kind Regards,
Alicia Kruger.