Cell C Csurance is the "loving" father who went out for milk...and never came home

So I was involved in a smash and grab 6 weeks ago and after the trauma, I was relieved that I could depend on Cell C Csurance...

...NOT! 6 weeks ago I reported the incident and I am still waiting for the replacement! It went from staff giving me the wrong details on what information I would need for the claim at the cell c store, to the loooong wait the call centre expects you to wait when speaking to a claim consultant, to me being issued the wrong ticket number and having to wait another couple of weeks. Each time, I was expected to do the follow-up to check the status of the claim which is is frustrating because MY PHONE WAS ******! I DON'T HAVE A PHONE! THAT IS WHY I AM CLAIMING! Now I must finish the airtime of family members over a 6 week period of trying to get claim for an unfortunate incident that happened to me! I did not ask to be put in this position but I certainly asked for the convince of your cover each month that extra cellphone fee is taken out of my account. I am on the phone with a consultant right now as I type! OMW they had it tracked to the wrong store even! I CANNOT! I am usually such a patient person but this is really pushing me over the edge. I am remaining calm with the consultant cause he is trying his best, but seriously Csurance! GET! IT! TOGETHER! PLEASE!

And there went sisters airtime...again! Before I could actually be assisted. Gotta go buy another round...