1 reviews | Active since Jul 2017

13 Jul 2017, 19:36

Cell C Csurance is an absolute disgrace

<p>I have been retrenched and after 3 days of multiple emails and calls to cell C as well as Csurance to advise me on my policy...NOTHING but ticket numbers and empty promises to return calls from Cell C call centre who cannot help as Csurance is a different company... yet it was sold to me by CellC. I always supported Cell C and happy with their service... but I dont like ****s. This Csurance is a load of **** and enough to make me drop the network. How can you expect people to email a ticket system that you get no response from and expect your clients to wait over 20 minutes per call to get through to...NOBODY. and this is my first hello peter complaint. I sincerely hope its my last.</p>

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Replies (2)
Cell C
Cell C's reply14 Jul 2017, 08:09
Official

Hi Matt

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.

Do expect communication and be assured this will be sorted.

Regards

Cell C | PN

Cell C
Cell C's reply24 Jul 2017, 08:49
Official

Please be advised that Maropeng has escalated this matter to Csurance for further assistance and feedback will be provided.

Regards
Cell C | PN