Cell C+ Csurance Claim disaster

<p>I am starting to think that everytime i have to claim from the Cell C insurance i need to write them on HelloPeter because this is the only time i get response. My phone was sent in for repairs in Mid Jan.....i only got response regarding my excess fee on 06 March 2017,Cell C Kolonnade Store sent the proof of payment on 13.03.2017 and i also personally sent the Proof to Nancy Ndebele, i further requested confirmation that can someone confirm if they had received the proof and also explain to me what the next step is, but no one bothered. I sent an email again today to Cell C Kollonade and Nancy Ndebele from Finrite to follow up on their side, once again no one rep**** or gave me a call. Why is it that no one bothers to inform the client regarding their claims or even reply to emails sent. Its been 2-3months without a cell phone. Can i get feedback tomorrow please.</p>