CT
Charity T

1 reviews | Active since Apr 2015

01 Feb 2017, 05:54

Cell C ****** debiting my bank account for tablets I don't have!!!!

<p>I phoned Cell C and app**** for a special they had for a smart phone and a tablet early November and was promised a delivery before the 26/11/2016 as that was the dated I need the phone and tablet for.</p> <p>On the 28/11/2016 I signed for delivery of 2 boxes, I was in a hurry for a meeting and couldn't check the boxes. 2 hours later I check the boxes and found that both boxes contain the tablets and not the smat hone as per their special. I called Cell C more the 5 times within 2 days to report the incorrect delivery. I was ignored until i cancelled the contract. Eventually on the 06/12/2016 the 2 tablets were collected but I hve been debited an amount of R109.00 from the end of December. I need this to be cancelled immediately and my account refunded to what's due to me..... I will never deal with Cell C again and everybody should be warned!!!!!!!</p>

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Replies (4)
Cell C
Cell C's reply01 Feb 2017, 07:57
Official

Thank you for posting to us.

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply01 Feb 2017, 11:48
Official

Nelly could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Cell C
Cell C's reply02 Feb 2017, 09:27
Official

Nelly confirmed that she has contacted you and provided interim feedback.

Regards

Cell C | PN

Cell C
Cell C's reply07 Feb 2017, 10:02
Official

Nelly confirmed that she has contacted you and the matter is resolved.

Regards

Cell C | DA