Cell C ******

Friday 28 August 2020 I called to upgrade my DATA package contract for the latest 50gigs offer as it was due for an upgrade. Consultant assured me everything was okay and I will get my benefits as of that day. Made a follow up later, there's no progress yet she said everything is sorted. Called a second consultant, also promised to solve the matter and said my data will be loaded withing 30min... bare in mind it's still the same day. Time passed by till I called back and it turned out that he didn't escalate or solve the matter. I resorted to increasing my limit as I needed data to do work on the same day by the 3rd consultant. Made a follow up this week on Monday and I was told that on the system the current data package that is due for upgrade was renewed. Through all their recording I made it clear I need more data which was the 50gigs that cell c is currently offering, and have never requested to continue on this package I'm on, but to my surprise, that's actually what is showing on their system. The consultant promised to rectify the issue and give me the package I want. Also turned out she was lying to me. Made a follow up again yesterday same old story!!! These consultants promise to fix the error but nothing happens. Today was my last try and I am fedup to be treated like a mad person. The consultant also promised to fix the issue but still this time nothing has happened. I have been with cell c for over 5 years now but this is how they treat me. I am done I want to cancel this contract because I didn't consent and agree to renew it. They have my recordings and should review them all and listen how shameful their consultants are. They will do anything just to keep clients even lie and process things you didn't agree on. The names of the consultants I can remember is Lindiwe Nene who helped me on Monday. Then Manepe Mashego who helped me today.