1 reviews | Active since Aug 2016
<p>Watch out! Waited to upgrade my phone which was a big mistake because in my delay my upgrade was **********ly taken - an iPhone 6s nogal! Its an inside job, clearly, I have heard the telesales recording of the Cell C lady calling "me". Very obviously she is being told all my details by someone else while she speaks on the phone - hence the reason she recites an ID number about 25 numbers long. This was done on the 14th June. I discovered the ***** on the 31st July. Has Cell C reversed the upgrade? No. Has Cell C ***** department returned any of the calls to me that they promised to? No. Has Cell C sent me confirmation of the fact that I do have a *****ulant case and they have a date by which they will resolve it? No. My debit order date is 15th and there is absolutely NO urgency on behalf of Cell C to sort this out by then. This means I will be debited over R1500 for a phone I dont have and a contract I didnt change. Be warned........DONT just dont take any kind of contract out with these guys. I am not alone in this story, I have heard of others who had this happen LAST YEAR, so its a long standing problem. You are in no way protected by Cell C and neither is your personal data because the people working there are dishonest and there is clearly some kind of syndicate going on which isnt being dealt with.</p>
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Cell C | PN
Best regards,
Thank you for bringing this matter to our attention.
One of our team members will follow up on this matter and advise on a way forward. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
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