1 reviews | Active since Jan 2022
Cell C Credit Department ***********
I have had it with Cell C.
I have been struggling to get Cell C to correctly allocate payments for my cellphone contract. I need to upgrade my phone but each time I either contact Cell C or go to one of their branches the consultants tell me that they can see that my account is up to date but yet the account is blocked from upgrading. We have been battling for 3 months now and by contract expires today!!!!
We have called everyone we could, been in non-stop talks with their lawyers and yet NOTHING IS BEING CORRECTED!!!
When you speak to a consultant all they say is they'll send an email, you cannot speak to the credit department directly.
Even though the lady at the store has been as helpful as she can be, I'm at a point of seriously considering cancelling the two contracts I have with Cell C!!!
I've given statements as POP and nothing is being done by the credit control department.
I've now sent the redacted bank statements again, showing that payments have been made as well as the correspondence from your lawyers or whatever you call them.
Title of email to the given email above is "URGENT!!! J Nieuwoudt Cell C - Helo Peter Response"
I want a response today please.
Hannelie
I've given statements as POP and nothing is being done by the credit control department.
I've now sent the redacted bank statements again, showing that payments have been made as well as the correspondence from your lawyers or whatever you call them.
Title of email to the given email above is "URGENT!!! J Nieuwoudt Cell C - Helo Peter Response"
I want a response today please.
Hannelie
^NH
^NH
Yes, I know that, everyone keeps telling me that but yet when I try to upgrade I'm told that the account is blocked due to outstanding payments. My husband keeps getting non-payment messages from your lawyers.
Yes, I know that, everyone keeps telling me that but yet when I try to upgrade I'm told that the account is blocked due to outstanding payments. My husband keeps getting non-payment messages from your lawyers.
All I want is for you to confirm that the payments have been allocated, that the 3 months have successfully passed, that my account is now in order and for your collections agency to stop contacting us.
All I want is for you to confirm that the payments have been allocated, that the 3 months have successfully passed, that my account is now in order and for your collections agency to stop contacting us.