ML
Marlene L
1 reviews | Active since Aug 2012
11 Apr 2017, 12:31
Cell C Coverage
<p>Something changed some months ago and now I have no Cell C signal or data signal at my place of residence. I have called numerous times to try to resolve the issue or for them to accommodate me for something that I am paying for and is not working to no avail. Each time I receive feedback, I am told "I will be handling this and sort it out" this is now 6 months later and I am still paying for a data contract that does not work - going to cancel all 5 my contracts and move to another service provider.</p>
Helpful (0)
Replies (9)0
Replies (9)
Cell C's replyOfficial
11 Apr 2017, 12:54Hi Marlene
We apologize for the unsatisfactory service and inconvenience caused. One of our consultants will contact you during the course of the day and assist.
Regards
Cell C | PN
Best regards,
Cell C's reply11 Apr 2017, 12:54
Official
Hi Marlene
We apologize for the unsatisfactory service and inconvenience caused. One of our consultants will contact you during the course of the day and assist.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
12 Apr 2017, 08:55Please be advised that Lungi has escalated your network complaint to our network team for further assistance.
Regards
Cell C | PN
Best regards,
Cell C's reply12 Apr 2017, 08:55
Official
Please be advised that Lungi has escalated your network complaint to our network team for further assistance.
Regards
Cell C | PN
Best regards,
ML
Marlene L's updateReviewer Update
18 Apr 2017, 09:46Please be advised that I have had all of this done, and the exact same path was followed then, and the exact same outcome was reached and the exact same thing was done - NOTHING
ML
Marlene L's update18 Apr 2017, 09:46
Reviewer Update
Please be advised that I have had all of this done, and the exact same path was followed then, and the exact same outcome was reached and the exact same thing was done - NOTHING
Cell C's replyOfficial
18 Apr 2017, 10:12Thank you for posting to us.
We have escalated this matter for further assistance. Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
Cell C's reply18 Apr 2017, 10:12
Official
Thank you for posting to us.
We have escalated this matter for further assistance. Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
ML
Marlene L's updateReviewer Update
01 May 2017, 17:55Still waiting for that promised phone call, so much for resolving issues Cell C, guess canceling contracts, all 5, is the only way forward.
ML
Marlene L's update01 May 2017, 17:55
Reviewer Update
Still waiting for that promised phone call, so much for resolving issues Cell C, guess canceling contracts, all 5, is the only way forward.
ML
Marlene L's updateReviewer Update
01 May 2017, 17:58Still waiting for that promised phone call, so much for resolving issues Cell C, guess canceling contracts, all 5, is the only way forward.
ML
Marlene L's update01 May 2017, 17:58
Reviewer Update
Still waiting for that promised phone call, so much for resolving issues Cell C, guess canceling contracts, all 5, is the only way forward.
ML
Marlene L's updateReviewer Update
18 May 2017, 09:12And still no resolution...
Cell C, can you please get one of your managers to contact me regarding the cancellation of all my contracts. I am sure I will get better service from your competitors
ML
Marlene L's update18 May 2017, 09:12
Reviewer Update
And still no resolution...
Cell C, can you please get one of your managers to contact me regarding the cancellation of all my contracts. I am sure I will get better service from your competitors
ML
Marlene L's updateReviewer Update
28 Jul 2017, 13:41And still nothing has been done to rectify reception in the area or to rectify my problem - I cancelled my contract - Only Way to go!!
ML
Marlene L's update28 Jul 2017, 13:41
Reviewer Update
And still nothing has been done to rectify reception in the area or to rectify my problem - I cancelled my contract - Only Way to go!!
Cell C's replyOfficial
31 Jul 2017, 09:46We apologies for the frustrations you have experienced.
We will look into the matter and revert back to you.
Regards
Cell C | DA
Best regards,
Cell C's reply31 Jul 2017, 09:46
Official
We apologies for the frustrations you have experienced.
We will look into the matter and revert back to you.
Regards
Cell C | DA
Best regards,