Cell C could be the most inept service provider ever.

I have a R237 monthly contract, which we top up periodically if needed — yet we’re being billed over R450 every single month. The unexplained extra? A recurring R172 charge for so-called “content services.”

We’ve visited Cell C stores for help and were told to cancel subscriptions and block future ones using *133*1# and *147*6*7867#. We’ve done this multiple times. The USSD interface confirms there are no active subscriptions, and yet these unauthorized charges continue every month without fail. If that’s not theft, what is?

The support experience has been appalling. With the exception of Alice at 084 143 — the only person who actually tried to help — the rest of your staff have been unhelpful, uninformed, and frankly indifferent. Even the call centre is dysfunctional — dropping calls repeatedly, forcing Alice to call back multiple times. If that’s not an indictment of your service levels, I don’t know what is.

Not only am I being billed for services I never subscribed to, but I’m also being harassed daily with bot calls and unsolicited sales pitches from third parties not even from Cell C — all trying to sell me Cell C products. I always ask if they are from Cell C — they always reply that they are not. This persistent harassment is unacceptable and, frankly, feels like a serious infringement of my privacy rights under the POPI Act.

This ongoing billing for nonexistent services is either gross incompetence or blatant *****.

Sort it out.