CT
Chinyalani T
1 reviews | Active since Mar 2020
22 Mar 2024, 11:27
Cell C Contral Upgrade - Incorrect device
I did a contract upgrade with Cell C, and I was given an incorrect device. I logged a request for the device to be collected and they did collect the phone. Ever since then I have been trying to get hold of Cell C in the last 4-5 weeks to understand the next step however, I have been sent from Pillar to Post. No one knows where the decide is, what's the next step, who to talk to, to get this resolved etc. Debit order went in for the phone that I don't even have. CAN I GET HELP URGETLY ON THIS MATTER!!!
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Cell C's replyOfficial
22 Mar 2024, 12:00Dear Chinyalani,
Thank you for getting in touch with Cell C.
We are truly sorry to hear that you have had an unpleasant experience with the latest upgrade. We understand how frustrating it can be and we want you to know that we take your concerns seriously. We have escalated your query for investigation and will do everything we can to assist you in resolving this matter. Please expect a call from our team soon.
Thank you for your patience and understanding.
Best regards,
Cell C | NZ
Thank you for getting in touch with Cell C.
We are truly sorry to hear that you have had an unpleasant experience with the latest upgrade. We understand how frustrating it can be and we want you to know that we take your concerns seriously. We have escalated your query for investigation and will do everything we can to assist you in resolving this matter. Please expect a call from our team soon.
Thank you for your patience and understanding.
Best regards,
Cell C | NZ
Best regards,
Cell C's reply22 Mar 2024, 12:00
Official
Dear Chinyalani,
Thank you for getting in touch with Cell C.
We are truly sorry to hear that you have had an unpleasant experience with the latest upgrade. We understand how frustrating it can be and we want you to know that we take your concerns seriously. We have escalated your query for investigation and will do everything we can to assist you in resolving this matter. Please expect a call from our team soon.
Thank you for your patience and understanding.
Best regards,
Cell C | NZ
Thank you for getting in touch with Cell C.
We are truly sorry to hear that you have had an unpleasant experience with the latest upgrade. We understand how frustrating it can be and we want you to know that we take your concerns seriously. We have escalated your query for investigation and will do everything we can to assist you in resolving this matter. Please expect a call from our team soon.
Thank you for your patience and understanding.
Best regards,
Cell C | NZ
Best regards,