Cell C Contracts

i am a paid up client of cell c and paid the contract amount in full and i requested for a paid up latter with cancellation letter but its been over 3 months customer services and credit retention have been delaying to give me a paid letter and later on cancel the contract

this has resulted in me been charged service fees for more than 3 months and yet i am not accessing services from them because the phone is lost and the contract lapsed and paid for in full. i have explained to them that i don't need this contract because am not even using there services therefore they must cancel the contract but they do not want to attend to my request

when i tried to escalate my query further, the staff have been very rude and i feel am been deducted and ****** for services am not getting due to there delay and poor customer services.

This has adversely affected my business as i can not access business and services from better service providers because cellc has placed a hold on my profile for no reason.