Cell C contracts

I have had Cell C contracts for a number of years. I suddenly realized I am still being charged the full contract amount and I have never received the new phones. I visited 2 Cell stores. The first store stop me at the door and I was told to go to Tygervalley or phone 084145. I decide to go to Tygervalley only to be told to phone 084145 and if I want to cancel the contracts there is a fee of R705 to be paid as my contract runs until April 2020 .I was never informed about the renewal of my contracts I have tried the 084145 to either get two new phones as I have two contracts or to cancel the contracts and go on pay as you go. What a disaster to phone after you go through all the options 3 times just to be told they will transfer you and then you get this response the number you have dialed does not exist How must I resolve this if this is the service you get. Why is there no face to face customer service? It is absolute shocking client service. If this matter is not resolved I will go to another service provider and I simply let the contracts that was not authorized by me lapse and I will be returning the debit orders