NM
Nhlanhla M
1 reviews | Active since Sept 2017
03 Aug 2023, 18:10
Cell C contract waste of time and energy
I app**** for contract and was advised that it has been approved i should expect delivery of my cellphone in a few days. After a week of waiting i contact Cell C to get status of my application. I am advised that my contract was cancelled due to fact that the colour i chose was unavailable. I try to find out why i wasn't called to advise me on the availability of colour I am told its my responsibility to do a follow up. Strange enough during the application stage when there was any extra information needed i was contacted, now because i have completed that process its my responsibility to do a follow up. Ag ill take my business somewhere else.
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Replies (3)NM
Nhlanhla M's updateReviewer Update
03 Aug 2023, 20:21Now i have to wait another 3 to 7 working days for the device to be delivered. How is that any convenient
NM
Nhlanhla M's update03 Aug 2023, 20:21
Reviewer Update
Now i have to wait another 3 to 7 working days for the device to be delivered. How is that any convenient
NM
Nhlanhla M's updateReviewer Update
04 Aug 2023, 13:48Cell C thinks I am *********** or rather stupid and strangely they would never do this to a white person. They first reply privately and say that my contract was recaptured. I just called their contact centre, guess what my contract is still cancelled. Guys don't waste your time with these Ridiculous contract applications from cellc. Truth be told even black employees think black clients are less important and shouldn't be taken serious. If it was a white person they would have even offered to even jump off a roof to rectify this.
NM
Nhlanhla M's update04 Aug 2023, 13:48
Reviewer Update
Cell C thinks I am *********** or rather stupid and strangely they would never do this to a white person. They first reply privately and say that my contract was recaptured. I just called their contact centre, guess what my contract is still cancelled. Guys don't waste your time with these Ridiculous contract applications from cellc. Truth be told even black employees think black clients are less important and shouldn't be taken serious. If it was a white person they would have even offered to even jump off a roof to rectify this.
NM
Nhlanhla M's updateReviewer Update
04 Aug 2023, 16:59The team that is supposed to "call me" sends an SMS that they will call me shortly and provide reference no
"We have received your query and will attend to it shortly. Your reference no is: ***. An SMS will be sent to you when your query has been resolved. Cell C".
Few minutes later without receiving any call of any kind.
"Dear Cell C Customer, did we do a great job resolving your query? If so, please reply 1. If you were merely satisfied, reply 2. If you were not satisfied at all, reply 3. Cell C"
Lol I truly wonder if Cell C isn't a **** . You say one thing and don't even live up to it. Waste of time
"We have received your query and will attend to it shortly. Your reference no is: ***. An SMS will be sent to you when your query has been resolved. Cell C".
Few minutes later without receiving any call of any kind.
"Dear Cell C Customer, did we do a great job resolving your query? If so, please reply 1. If you were merely satisfied, reply 2. If you were not satisfied at all, reply 3. Cell C"
Lol I truly wonder if Cell C isn't a **** . You say one thing and don't even live up to it. Waste of time
NM
Nhlanhla M's update04 Aug 2023, 16:59
Reviewer Update
The team that is supposed to "call me" sends an SMS that they will call me shortly and provide reference no
"We have received your query and will attend to it shortly. Your reference no is: ***. An SMS will be sent to you when your query has been resolved. Cell C".
Few minutes later without receiving any call of any kind.
"Dear Cell C Customer, did we do a great job resolving your query? If so, please reply 1. If you were merely satisfied, reply 2. If you were not satisfied at all, reply 3. Cell C"
Lol I truly wonder if Cell C isn't a **** . You say one thing and don't even live up to it. Waste of time
"We have received your query and will attend to it shortly. Your reference no is: ***. An SMS will be sent to you when your query has been resolved. Cell C".
Few minutes later without receiving any call of any kind.
"Dear Cell C Customer, did we do a great job resolving your query? If so, please reply 1. If you were merely satisfied, reply 2. If you were not satisfied at all, reply 3. Cell C"
Lol I truly wonder if Cell C isn't a **** . You say one thing and don't even live up to it. Waste of time
