TM
Tebogo M
1 reviews | Active since Jun 2022
13 Jun 2022, 12:19
Cell C contract trap
I had a contract with Cell C, had because I just cancelled it. My contract ended and they moved me to a month-to-month contract which gives me 3OGB for R645, no automatic email to let me know that my contract has expired, just a nice bill I am supposed to pay month-end. I have logged numerous tickets and called them and spoke to the supervisors, I am still waiting for the "back-office" supervisor to call because the consultants just do not want to assist. I was asking that they move me to a cheaper one, as I do not have R645, 30GB a month is not enough, from 50GB to 30GB. I can't be expected to pay R645, FROM my previous contract of R298??!?! and half the data. They are not willing to help or lead me to the write person or department, the "back-office" is useless, they call you onces and if you don't answer, they give up. My original ticket was logged on the 6th June 2022, I was advised I will get feedback between 24 to 48 hours, I call for updates, no feedback, no one has a clue how to help.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
13 Jun 2022, 12:32Good day Tebogo
Thank you for reaching out to us.
Please accept our sincere apologies for the unpleasant service experienced. As per the T's & C's of the subscriber agreement, you are to provide a calendar month notice in order to have your contract cancelled on its maturity date. If not, it will run on a month-to-month basis until it's cancelled.
The reason your bill changed, is because your discount came to an end when the 24 months lapsed. Would you like to upgrade or cancel the contract?
^SM
Thank you for reaching out to us.
Please accept our sincere apologies for the unpleasant service experienced. As per the T's & C's of the subscriber agreement, you are to provide a calendar month notice in order to have your contract cancelled on its maturity date. If not, it will run on a month-to-month basis until it's cancelled.
The reason your bill changed, is because your discount came to an end when the 24 months lapsed. Would you like to upgrade or cancel the contract?
^SM
Best regards,
Cell C's reply13 Jun 2022, 12:32
Official
Good day Tebogo
Thank you for reaching out to us.
Please accept our sincere apologies for the unpleasant service experienced. As per the T's & C's of the subscriber agreement, you are to provide a calendar month notice in order to have your contract cancelled on its maturity date. If not, it will run on a month-to-month basis until it's cancelled.
The reason your bill changed, is because your discount came to an end when the 24 months lapsed. Would you like to upgrade or cancel the contract?
^SM
Thank you for reaching out to us.
Please accept our sincere apologies for the unpleasant service experienced. As per the T's & C's of the subscriber agreement, you are to provide a calendar month notice in order to have your contract cancelled on its maturity date. If not, it will run on a month-to-month basis until it's cancelled.
The reason your bill changed, is because your discount came to an end when the 24 months lapsed. Would you like to upgrade or cancel the contract?
^SM
Best regards,
TM
Tebogo M's updateReviewer Update
13 Jun 2022, 13:13Am I still going to have to pay the R645?
TM
Tebogo M's update13 Jun 2022, 13:13
Reviewer Update
Am I still going to have to pay the R645?
Cell C's replyOfficial
13 Jun 2022, 14:27Yes, the bill is due.
^NZ
^NZ
Best regards,
Cell C's reply13 Jun 2022, 14:27
Official
Yes, the bill is due.
^NZ
^NZ
Best regards,
Cell C's replyOfficial
13 Jun 2022, 14:34If you upgrade?
^SM
^SM
Best regards,
Cell C's reply13 Jun 2022, 14:34
Official
If you upgrade?
^SM
^SM
Best regards,
TM
Tebogo M's updateReviewer Update
13 Jun 2022, 15:32If I upgrade, will the bill still be due?
TM
Tebogo M's update13 Jun 2022, 15:32
Reviewer Update
If I upgrade, will the bill still be due?
Cell C's replyOfficial
13 Jun 2022, 16:06You can choose the package you wish to upgrade to. Can we give you a call?
^SM
^SM
Best regards,
Cell C's reply13 Jun 2022, 16:06
Official
You can choose the package you wish to upgrade to. Can we give you a call?
^SM
^SM
Best regards,