Cell C Contract that was suspended

I have made payment towards my account on the 23/09/2021. My accounts was suspended yesterday, . I have been phoning and forwarding proof of payment and not getting anywhere. It was a payment made to the same bank account that I use, so the funds must reflect immediately. When I phone and explain the situation they tell me that they will escalate.. Its been two weeks already and still no answer. MY accounts still shows in arrears and now suspended and this is not my fault.

The bank account I used and Reference number I have been using for two years. The payment that was made in August was received... There is no reasons for this to take so long.

Im so frustrated and nobody seems to care or able to help.

I have recently took a new contract will CellC and there was unneccessary fees loaded on both the old and new contract and everytime when I contact them they are unable to assist.

I need to cancel the one contract but there is still in arrears showing on the account. I have been forwarded proof of payment to so many email addresses and have been phoning and not getting anywhere.

Every Agent tells me a different story and don't know what to believe anymore

Cell C services are shocking and they do not care about there customers. They are unable to resolve problems and there is never a Supervisor or Manager to speak to