Cell C contract scrutiny

I don’t know what to say now…. A contract dispute that has taken forever to rectify is still not rectified due to the *********** nature of Cell C admin. I made an arrangement with Cell C towards the end of my contract and the arrangement was not implemented by the admin person. Which is why we found ourself in a dispute.

Fast forward after so many phone calls asking them to listen to the clip, me asking for the clip (telling me to go to an outlet closest to me, visit that outlet and staff being confused as to what clip I’m talking about because they don’t have any clips of that nature and showing the mail from Cell C telling me to go the nearest shop to listen to the recording I still didn’t get help and the clip-I’m not sure why do I have to go to a Cell C store whereas it can be digitally sent to me.

I complained on Twitter a lady from Cell C called Thabile (Handling their Social media) at the time actually did the due diligence and came to a solution of what I needed to pay as she’s agreed the fault was on their side in this instance. She sent me the comms. I asked her to tell the collections team to update their statement so we’re talking of the same amount and all aligned.

Not sure an 72hrs passes I get called by Cell C’s collection department and they still had the incorrect amount on the statement and system. I told them to contact Thabile and explained the situation and I guess they never did that (I don’t mind paying but as long as the amount is correct). For the next 7-10 calls coming from them I explained the situation over and over again (mind you I’m now talking to different people and I’m getting annoyed) but still no one was doing their job.

Time passes by and they call me again being aggressive this time, as soon as I heard the amount of 2700 I dropped the phone because it shows they still haven’t done what they needed to.

Today in the morning Cell C calls me with new a new collections department team and telling me I’m on 3200 now. Rightfully so perhaps interest and whatever from their side that they need to charge for their efforts..but now can you imagine yourself paying over 1500 over and above the rightful amount for something which is not your fault? That’s actually absurd. The lady said I must pay and they will refund if they are at fault.

No way am I doing that. These big corporates are easy to take money but will send you from pillar to post to get your money back. Im not having that.

As a result they this has now affected my credit score.

So what I’m requesting from Cell C is to rectify the amount (additional charges to be out as side as it’s their fault) and prepare an unofficial copy template that shows when I pay this amount, I’ll be cleared off. And they will offer support when I’m trying to resolve the issue with the credit bureau)