TM
Thokozani M
1 reviews | Active since Jul 2017
26 Sept 2019, 10:20
Cell C Contract ****
I have problem with my prepaid account that have been somehow now a business contract without my knowledge. I was shocked why airtime was going down so fast of late since I was on a 66 cent per minute plan.
Tried to change price plan, only to discover I have a contract account. The only reason I kept Cell C all this years was the 66 cent plan, as I tend to make high calls volume.
Your call centre agent gave me a number to call but I have a Cell C simcard in my phone, I bought at Cell C shop. Why now if problems arise I must call third-parties who were never initially involved? In fact, its breach on Cell C side for transacting on my behalf without my consent.
Please sort out this mess quickly, before years of great relationship is ruined for good.
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
26 Sept 2019, 11:05Good morning Thokozani
Apologies for the inconvenience caused by this.
Kindly private message us the number in question in order for us top provide clarity on this matter.
Regards
DA
Apologies for the inconvenience caused by this.
Kindly private message us the number in question in order for us top provide clarity on this matter.
Regards
DA
Best regards,
Cell C's reply26 Sept 2019, 11:05
Official
Good morning Thokozani
Apologies for the inconvenience caused by this.
Kindly private message us the number in question in order for us top provide clarity on this matter.
Regards
DA
Apologies for the inconvenience caused by this.
Kindly private message us the number in question in order for us top provide clarity on this matter.
Regards
DA
Best regards,
TM
Thokozani M's updateReviewer Update
26 Sept 2019, 11:26The number in question is ***
TM
Thokozani M's update26 Sept 2019, 11:26
Reviewer Update
The number in question is ***
Cell C's replyOfficial
27 Sept 2019, 15:20Good afternoon Thokozani
The number *** does not appear as active on our system.
Our team will be in touch to discuss the matter telephonically.
Regards
DA
The number *** does not appear as active on our system.
Our team will be in touch to discuss the matter telephonically.
Regards
DA
Best regards,
Cell C's reply27 Sept 2019, 15:20
Official
Good afternoon Thokozani
The number *** does not appear as active on our system.
Our team will be in touch to discuss the matter telephonically.
Regards
DA
The number *** does not appear as active on our system.
Our team will be in touch to discuss the matter telephonically.
Regards
DA
Best regards,
TM
Thokozani M's updateReviewer Update
28 Sept 2019, 11:03I just received an SMS stating the case is now closed, yet I still have the same problem.
TM
Thokozani M's update28 Sept 2019, 11:03
Reviewer Update
I just received an SMS stating the case is now closed, yet I still have the same problem.
Cell C's replyOfficial
30 Sept 2019, 09:31Good morning
The number provided does not generate any information on our system and does not appear as previously registered under your name.
You need to contact RMCS on *** and query with them as they would have your information and would be able to tell you how the number was registered under their profile.
Regards
DA
The number provided does not generate any information on our system and does not appear as previously registered under your name.
You need to contact RMCS on *** and query with them as they would have your information and would be able to tell you how the number was registered under their profile.
Regards
DA
Best regards,
Cell C's reply30 Sept 2019, 09:31
Official
Good morning
The number provided does not generate any information on our system and does not appear as previously registered under your name.
You need to contact RMCS on *** and query with them as they would have your information and would be able to tell you how the number was registered under their profile.
Regards
DA
The number provided does not generate any information on our system and does not appear as previously registered under your name.
You need to contact RMCS on *** and query with them as they would have your information and would be able to tell you how the number was registered under their profile.
Regards
DA
Best regards,