<p>In August I recieved a call from a cell c consultant, who sold me a Huawei E5573 LTE MiFi on smartData 2GB at 129PM. Sounded like a good deal, during the call I asked the guy to confirm that this contract will be kept at R129 a month and he promised me more than once that it will. I asked him wether the contract is an open line and he said no. The reason i insisted on asking him is because i knew i didnt want anything more than that amount. i have never taken or bought anything over the phone because I avoid confusion and being ****med, but I took a chance and trusted the consulted. End of the 1st month I get debted an amount of R526.46,Which I immediately went to the bank and reversed the debit order, I then called Cell C to enquire and I was told that my contrcat is an open line and that I went over the 2GB, I got really angry because I was told my contract was not an open line that it will be kept at R129, I explained to the consulted and requested that they look into it, I asked them to listen to the recording between me and the consultant and I also asked them to cancel the contract because I dont want an open line, they proceed to give me a case number and promised to call me, I waited a week and I called them back again, I had to re explain my story and they told me that they are still waiting to get the recording and that I should wait for a call. End of the month again I get debted twice, the first amount was R526 (I assume it was for the amount that I reversed) and the 2nd debit was R340 what makes me really angry is that I didnt even use the 2GB, i stopped using the router because I want it cancelled , SO WHY DID I GET DEBTED TWICE? and why was the amount not R129 as promised? I MEAN THE REASON THAT WAS GIVEN TO ME FOR THE FIRST AMOUNT WAS THAT I WENT OVER THE 2GB, what is your reason now. I am honestly disapointed in Cell C i have a cell phone contract with them once it expires i want nothing to do with Cell C. if cell c does not resolve this issue and keep debting me crazy amounts i will seek legal advise. I can only imagine how many victims are out there, they open a contract and keep it as open line so they can get more money from the innocent customers who are not even aware that their contracts are not kept at a certain amount, i mean how long does it take for them to get the recording and resolve my case? why keep debting me if you are still looking into the issue? when I am not even using the router anymore? why wont you cancel the contract as I ask? those amounts are not a part of my budget. my advice to people is DO NOT TAKE CONTRACTS OVER THE PHONE!!!!</p>
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Cell C | PN
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Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Patrick has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
Patrick has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
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