LJ
Lizette J
1 reviews | Active since Dec 2018
12 Nov 2024, 19:51
CELL C-Contract Price Increases
Is it legal for Cell C to increase my contract amounts? When I signed all the contracts, I signed for a specific amount and that’s what I budget on. What gives them the right to change the amounts. I am currently unemployed, but I still ensure that my bill is paid. Believe me as each contract comes up for renewal, I will cancel all 3 of my contracts, so tired of big corporations ripping people off. Smartdata 20GB, increasing by R10:00 Pinnacle 1GB Top Up, increasing by R16:00 & Elevate 2 Top Up, increasing by R 16:00 When I signed all the contracts, I signed for a specific amount and that’s what I budget on. I am currently unemployed, but I still ensure that my bill is paid.
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Cell C's replyOfficial
12 Nov 2024, 20:01Dear Lizette,
Thank you for reaching out and sharing your concerns about the adjustment in contract pricing.
We understand that managing costs is especially important during challenging times. As outlined in the Subscriber Agreement, price increases may occur periodically. We are committed to communicating these changes with ample notice, allowing you time to make any necessary adjustments.
To support our customers, we offer flexible options, including the ability to review your current packages. You are welcome to explore migrating to a more affordable plan that suits your current needs. Our team would be happy to discuss these options further to help you find the best solution.
If you would like assistance, please feel free to reply privately with an alternative contact number.
We look forward to hearing from you.
Kind regards,
Cell C | NZ
Thank you for reaching out and sharing your concerns about the adjustment in contract pricing.
We understand that managing costs is especially important during challenging times. As outlined in the Subscriber Agreement, price increases may occur periodically. We are committed to communicating these changes with ample notice, allowing you time to make any necessary adjustments.
To support our customers, we offer flexible options, including the ability to review your current packages. You are welcome to explore migrating to a more affordable plan that suits your current needs. Our team would be happy to discuss these options further to help you find the best solution.
If you would like assistance, please feel free to reply privately with an alternative contact number.
We look forward to hearing from you.
Kind regards,
Cell C | NZ
Best regards,
Cell C's reply12 Nov 2024, 20:01
Official
Dear Lizette,
Thank you for reaching out and sharing your concerns about the adjustment in contract pricing.
We understand that managing costs is especially important during challenging times. As outlined in the Subscriber Agreement, price increases may occur periodically. We are committed to communicating these changes with ample notice, allowing you time to make any necessary adjustments.
To support our customers, we offer flexible options, including the ability to review your current packages. You are welcome to explore migrating to a more affordable plan that suits your current needs. Our team would be happy to discuss these options further to help you find the best solution.
If you would like assistance, please feel free to reply privately with an alternative contact number.
We look forward to hearing from you.
Kind regards,
Cell C | NZ
Thank you for reaching out and sharing your concerns about the adjustment in contract pricing.
We understand that managing costs is especially important during challenging times. As outlined in the Subscriber Agreement, price increases may occur periodically. We are committed to communicating these changes with ample notice, allowing you time to make any necessary adjustments.
To support our customers, we offer flexible options, including the ability to review your current packages. You are welcome to explore migrating to a more affordable plan that suits your current needs. Our team would be happy to discuss these options further to help you find the best solution.
If you would like assistance, please feel free to reply privately with an alternative contact number.
We look forward to hearing from you.
Kind regards,
Cell C | NZ
Best regards,