Cell c contract online division

I would like someone in a management position to please explain the new application to a Cwll c contract and what a follow up service actually means to your online agents working from home. My new cell c contract was approved 28 March 2022 - 2 weeks later I am still waiting for a cellphone, still waiting for someone with the knowledge of what they doing to call me back. I spend most of my day being shifted around from one agent to another? Never have I experienced this type of disaster when applying for something. Agents have no clue on products, no idea what it means to call a customer back if there is no stock.

Can someone please help with this? I really have no idea what to do or who to speak to anymore?